Let me transfer you

I really hate it when you call in to a company like your credit card, you have to go through the verbal equivalent of a biometric scan. Please enter you credit card number. What is your date of birth? What is your first car? What is your favorite episode of Seinfeld? Dial 1 for the episode with the funny HELLO voice, dial 2 for the one with the sausages… Who would win in a knife fight between Tony Orlando and Pete Rose?
When finally they are satisfied that you are you, you then get to explain the purpose of the call. Yeah I sent you money but you froze my account. You know the sad story that is this problem and how they can help you solve it. They then put you on hold and you get the same musak that you get at every other company (I think they are all the same company, but that is another discussion). Finally, when they come back on they say that this is not the right department, you need to talk to someone else.
So they transfer you. Please enter your credit card, what is your date of birth… The fact that you went through the body scan means nothing. And they weren’t told what you already went through. So you get to go through that again too.
I guess I can sympathize, they probably had to transfer me to Canada from Calcutta or something, but it really wears me out.
However, there ought to be prison terms for the people who are in the same office on the same floor who pull this. You call up and you get “Thank you for calling the Department of Redundancy Department. How may I help you.” “Yes, Hi, my name is Buckwheat Picard with the Federal Waste the Taxpayers Money Agency, and I was calling on behalf of …..” so after running through your situation they will tell you “you need to talk to Jenny in Accounting, please hold.”
Ok good making progress. But when Jenny comes on “Hi, this is Jenny, how may I help you?” “UM, yeah I just explained it all to that other lady. Did she tell you anything?” “No.”
I realize that laziness is your right as an American, but seriously, jail time.